Hotel Puerta America – A Favorite for Families in Madrid
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Key details
About the Hotel
Avenida America 41, Madrid, 28028,
-
Near the Sorolla Museum
Great
8.4
8.4
/10
3.8
4.2
/5
Loved by Hotel Puerta America guests
Zaha Hadid Rooms
Unique Floor Designs
Glass 'Fishtank' Bathrooms
Thematic Room Experiences
Art Installations
"Exceptional design of every floor."
Mkrtumyan from United States
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"Staying at Puerta America is like visitting you bourgie grandma's apartment... there is a patina, but hell she lived her life back then!"
Patryk from Portugal
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"It's a fun funky hotel with very friendly staff and extremely comfortable beds."
Jessica from Ireland
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"Room views, layout and disign. Quietness. The excellent service and people."
Jose from United Kingdom
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"We loved the pool area, great lounging sofas near the pool."
Karen from United Kingdom
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5-star design hotel with each floor created by a different world-famous architect
Design & Architecture
Each floor of Hotel Puerta America was created by a different international architect, including Norman Foster, Jean Nouvel and Zaha Hadid. Guests can explore the distinct visual styles of all 12 floors, from the futuristic white curves of Zaha Hadid's Space Club to the dark minimalism of the 10th floor. The hotel also features a top-floor bar with panoramic views of Madrid and a unique vertical garden at The Observatory seafood dining space.
Dining & Bars
The on-site restaurant serves modern versions of traditional Spanish food, with diverse options for special dietary needs. The top-floor bar offers stunning views of the Madrid skyline, complemented by a spectacular marble bar. A terrace and garden provide outdoor seating, and the coffee house on site serves snacks and wine.
Location & Access
Hotel Puerta America is located on Avenida de América, a 5-minute walk from the exclusive Salamanca neighborhood. Cartagena Metro Station is 200 meters from the hotel, providing direct access to central Madrid. Paseo de la Castellana and Bernabéu Football Stadium are both within a 30-minute walk.
Wellness & Recreation
The hotel offers a seasonal outdoor swimming pool with sun loungers and a surrounding terrace. A fitness center is available for guests, along with a garden area for relaxation. The property includes outdoor furniture and a sun terrace for additional leisure space.
Services & Convenience
24-hour concierge and room service assist guests with requests, including currency exchange and tour desk bookings. Secure parking with electric vehicle charging stations is available, along with accessible parking spaces. The hotel also provides facilities for disabled guests and offers luggage storage before check-in or after check-out.
Highlights
Design: 12 floors, each by a different world-famous architect
Dining: Modern Spanish cuisine at the hotel restaurant and top-floor bar
Location: 200m from Cartagena Metro, 5-min walk to Salamanca district
Wellness: Seasonal outdoor pool and fitness center
Services: 24-hour concierge, secure parking with EV charging
“The architectural vision of this hotel is its undeniable draw, with each floor presenting a distinct artistic expression that surprises at every turn. Beyond the striking design, the staff consistently provides warm, attentive service, making even a brief stay feel remarkably comfortable. Guests found the accommodations well-appointed and the breakfast offerings particularly delightful.”
Grace WhitmanContent & Editorial Director at Familyhotels
Choose from a variety of room types
Choose from a wide variety of rooms designed for families, including double rooms, family suites, and rooms with breakfast included
Deluxe Room
2 persons
25 sq. feet
1 Double bed
Air conditioning
Heating
room details
Space Club by Zaha Hadid
2 persons
25 sq. feet
1 Double bed
Air conditioning
Bathtub
room details
Junior Suite Executive Lounge Access
2 persons
45 sq. feet
1 King-size bed
Air conditioning
Heating
room details
Show all rooms
Availability and pricing for your selected dates
Book your family’s getaway in a snap with up-to-date availability and pricing!
September 2026 - September 2027
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Choose dates to see prices
Check-in/ Check-out
Facilities
Each family-friendly hotel provides top-notch amenities for an unforgettable stay with your loved ones
Facilities: Great
8.4/10Review score
General
Non-smoking property
Free Wi-Fi
Parking
Safe deposit box
24-hour reception
Rooms/ Facilities for disabled
24-hour security
Luggage storage
Allergy-free rooms
Lift
Currency exchange
Electric vehicle charging station
Fire extinguishers
Key card access
Sports & Fitness
Fitness centre
Guest Parking
Private parking is possible on site at true.
Services
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Wake up service
Dining
Restaurant
Cafe
Business
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Paid babysitting/ Child services
Spa & Leisure
Sun terrace
Garden area
Room features
Heating
Soundproofed rooms
In-room desk
Bathroom
Private bathroom
Free toiletries
Toilet
Media
Cable/ Satellite television
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Dining Onsite
Hotel Puerta America presents a delightful array of dining experiences, highlighting the rich flavors of Spanish and Mediterranean cuisine. Guests can indulge in a variety of meal options, each set in vibrant atmospheres that cater to both intimate gatherings and family-friendly moments.
The Observatory
Spanish
Ambiance
Modern, Romantic
Key Offerings
Enjoy a unique dining experience surrounded by one of the largest vertical gardens in Europe, featuring exquisite seafood products. The spectacular marble bar and expansive glass windows create a setting that's ideal for cocktail hour, combining the joys of fine dining with refreshing views.
Reservation
Recommended.
Cocktail hour; hours vary.
Karrara Terrasse
Spanish
Ambiance
Family-friendly, Modern
Key Offerings
This welcoming venue serves lunch and dinner with a menu that thoughtfully accommodates vegetarian, vegan, gluten-free, and dairy-free diets. Its lively atmosphere invites families to enjoy the vibrant culinary scene together while soaking in the charm of the hotel's design.
Reservation
Not needed.
Lunch, Dinner; hours vary.
Lobby & Bistró
Mediterranean, Spanish
Ambiance
Family-friendly, Modern
Key Offerings
A multifaceted dining spot that offers lunch, dinner, high tea, and cocktail hour, catering to a variety of dietary preferences. Guests can relish a casual yet refined dining experience, perfect for any time of day, and enjoy the inviting ambiance that's both cozy and vibrant.
Reservation
Recommended.
Lunch, Dinner, High tea, Cocktail hour; hours vary.
Hotel Puerta America Location
Avenida America 41, Madrid, 28028,
Explore Madrid
Explore the Vibrant Surroundings
Top Attractions
Activities
Dining
Entertainment
Santiago Bernabeu Stadium
25 minutes' walk
Home to Real Madrid, this iconic stadium offers guided tours showcasing its history, including trophies and locker rooms.
Plaza de Toros de Las Ventas
30 minutes' walk
A famous bullfighting ring, known for its striking architecture and guided tours that delve into Spanish culture and traditions.
El Retiro Park
35 minutes' walk
A sprawling urban park ideal for strolls, featuring beautiful gardens, and the iconic Crystal Palace, perfect for a relaxing afternoon.
Berlin Park
20 minutes' walk
A peaceful green space with lakes and playgrounds, ideal for families seeking a quiet retreat from the bustle of the city.
Biking along the Madrid Rio
15 minutes' drive
An invigorating biking experience along the river. Rentals are available, providing great views and a fun outdoor activity.
Yoga classes at Gorongoro Play Park
30 minutes' walk
Relaxing yoga classes perfect for unwinding and recharging amidst nature. Classes vary, so check the schedule ahead.
Karrara Terrasse
1 minute' walk
A casual eatery offering Mediterranean cuisine with a cozy terrace. Perfect for enjoying fresh local fare without reservations.
El Almacen
3 minutes' walk
A charming spot known for its tapas and friendly atmosphere. Offers vegetarian options; reservations are recommended.
Vila Brasil
5 minutes' walk
A vibrant Brazilian dining experience with a menu full of grilled delicacies. Great for groups and offers gluten-free options.
Teatro Calderón
10 minutes' drive
A premier theater hosting musicals and live performances. Check the schedule for family-friendly shows and events.
La Venencia
30 minutes' drive
An authentic sherry bar, showcasing live flamenco nights. A unique cultural experience awaits those seeking traditional entertainment.
Tips on navigating the city
City Centre
Madrid 6 min · 2.3 mi
Airports
Adolfo Suarez Madrid-Barajas (MAD) 28 min · 11.4 mi
Train
Chamartin Station 6 min · 2.3 mi
Underground
Cartagena 4 min · 1000 ft
Prosperidad 8 min · 2000 ft
Bus
Bus stop 22 min · 8.8 mi
Get access to exclusive early booking discounts for your family’s upcoming getaway
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Check Rates
Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Private parking is possible on site at true.
Internet
Wireless internet is available in the hotel rooms for free.
Breakfast
You can start your day with a full breakfast, which costs EUR 30.0 per person.
Pets
Pets are not allowed.
Languages
English, German, Spanish, Italian
Year renovated:
2008
Number of floors:
14
Number of rooms:
309
Family-focused reviews and ratings
Read feedback from other families who have stayed to ensure you make the right choice.
Review score
Based on 2615 verified reviews
8.1 /10
Great
83 %
Recommend
Breakfast
7.7/10
Cleanliness
8.8/10
Comfort
8.7/10
Facilities
8.4/10
Free Wi-Fi
8.3/10
Location
8.2/10
Paid Wi-Fi
6.7/10
Staff
9.0/10
Value for money
8.0/10
Pros
Fine design
Helpful staff
Clean rooms
Good location
Cons
Restaurant service issues
Maintenance problems
Wi-Fi connectivity problems
Inconsistent room quality
Guest reviews
based on 3216 reviews
4/5
based on 6568 reviews
8.4/10
No reviews yet on our siteUnfortunately, our guests have not yet left any reviews for this hotel, but you can read reviews from Booking.com.
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